Shipping policy

This Shipping Policy is issued by Orenvora LLC, the operator of Orenvora.

Effective Date: August 4, 2026

1. Introduction

At Orenvora, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on Orenvora.com.

  • Service name Standard Shipping
  • Price Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Total delivery time 6 to 11 business days
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Orenvora works with its fulfillment partners to address shipments that are lost or damaged in transit. If your order arrives damaged or is lost during shipping, please contact us so we can investigate and coordinate an appropriate resolution.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 6 to 11 business day window, email us at support@Orenvora.com or call (800) 306-1003.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

  • Photograph the packaging and the item
  • Please report visible shipping damage within 48 hours of delivery whenever possible by contacting support@Orenvora.com. Damage discovered later or product defects will be reviewed under our Return and Refund Policy, applicable warranty terms, and consumer protection laws.

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

 

Orenvora accepts returns of eligible products within 30 days of delivery, subject to the conditions of our Return and Refund Policy.

Certain products, including designated saunas and specialty equipment, may be non-returnable for change of mind after shipment. These restrictions will be clearly disclosed on the applicable product page before purchase.

  • Return shipping: Customers are responsible for return shipping on eligible change-of-mind returns. Orenvora covers return shipping for approved returns involving damaged, defective, or incorrect products when a physical return is required.

  • Restocking fees: Eligible non-defective returns are subject to a 25% restocking fee. No restocking fee applies to damaged, defective, or incorrect products.

  • Refund timing: Approved refunds are processed within 14 days after the returned product is received and inspected, or within 14 days of approval when no physical return is required, subject to applicable law.

These conditions do not limit any rights or remedies available under applicable consumer protection laws.

For complete details, please review our Return and Refund Policy.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email support@Orenvora.com
  • Phone (800) 306-1003
  • Address Orenvora, 1401 21st St. STE R , Sacramento, CA, 95811 , United States
  • Service hours Monday to Friday, 9am to 5pm Pacific Time

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Orenvora.