Return and Refund Policy

This Return and Refund Policy is issued by Orenvora LLC, the operator of Orenvora.

Effective Date: August 4, 2026

1. Overview

At Orenvora, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through Orenvora.com.

Summary

  • Region: United States
  • Return window: 30 days for eligible products. Certain products have specific return restrictions disclosed before purchase. Please report visible shipping damage within 48 hours when possible; this does not limit rights concerning defects or remedies available under applicable law.
  • Return eligibility: Returns are accepted for eligible defective and non-defective products under the conditions of this policy. Certain products, including specifically designated saunas and specialty equipment, are not eligible for change-of-mind returns after shipment. Product-specific restrictions are disclosed before purchase. Remedies for damaged, defective, or incorrect products remain available as required by applicable law.
  • Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)

2. Contact Information

To start a return or report damage, contact our customer service team:

  • Email: support@Orenvora.com
  • Phone: (800) 306-1003
  • Address: Orenvora, 1401 21st St. STE R , Sacramento, CA, 95811 , United States

Hours: Monday to Friday, 9am to 5pm Pacific Time

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new, unused item within the applicable return window, provided the product is eligible for change-of-mind returns. Products specifically designated as non-returnable for change of mind are excluded once shipped.
  • Visible shipping damage should be reported within 48 hours of delivery whenever possible. Defects discovered later will be reviewed under the applicable warranty, this policy, and consumer protection laws. Failure to report within 48 hours does not automatically eliminate applicable rights or remedies.
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If your item arrives visibly damaged or incorrect, please contact Orenvora within 48 hours of delivery whenever possible. For defects discovered later, contact us promptly after discovering the issue. We will review your claim in accordance with the applicable warranty, this policy, and consumer protection laws.                           Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.

5. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 7 days of approval.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

For defective, damaged, or incorrect items, contact us first so we can arrange the return at no cost to you.

6. Refunds and Replacements

  • We will review approved return and refund requests and determine the appropriate resolution. When a physical return is required, we will provide return instructions. Certain damaged or defective products may qualify for a refund or replacement without a physical return.
  • Approved refunds will be issued to the original payment method within 14 days after we receive and inspect the returned product, when a physical return is required. If no physical return is required, refunds will be processed within 14 days after approval, subject to applicable law.
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for eligible products under the conditions of this policy. Products specifically designated as non-returnable for change of mind are not eligible for non-defective exchanges after shipment. Damaged, defective, or incorrect products will be handled through our customer support process, subject to applicable law.

8. Non-Returnable Items

We cannot accept returns for:

  • Designated saunas and specialty equipment clearly identified before purchase as non-returnable for change of mind after shipment. This restriction does not apply to valid claims involving damaged, defective, or incorrect products or rights protected by applicable law.
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled for a full refund before shipment, provided fulfillment can still be stopped. Contact Orenvora promptly to request cancellation. If an order cannot be stopped, the applicable return conditions will apply, subject to consumer protection laws.
  • Once an order has shipped, cancellation is no longer available. Any return request will be evaluated under the applicable product-specific return conditions and this policy, subject to applicable consumer protection laws.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Orenvora, you agree to this Return and Refund Policy.

Orenvora
support@Orenvora.com
(800) 306-1003
1401 21st St. STE R , Sacramento, CA, 95811 , United States