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Owned and operated by Orenvora LLC, our team is ready to assist with equipment questions, order details, or product guidance.
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Frequently Asked Questions
How long does shipping take?
Shipping and delivery times vary by product and manufacturer. Many of our products are large or specialized items that may require freight delivery. Estimated processing and delivery information will be provided on the product page or during the ordering process when available. If you have questions about a specific product, please contact our team and we’ll be happy to help.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information when available. You can use that information to follow the progress of your shipment. If you have any questions about your tracking or delivery, our team will be happy to help.
What is your return policy?
Return eligibility and requirements may vary by product and manufacturer. We encourage you to review the Return Policy and any product-specific return information before placing your order. If you have questions about a particular product, please contact our team and we’ll be happy to help you understand the applicable return requirements.
Can I exchange an item for a different model?
Exchange options may vary by product and manufacturer. If you are considering a different model, please contact our team before initiating a return or exchange. We’ll help you understand the options available for your specific product and assist you with the next steps.
How do I choose the right product for my space?
Every space and every customer’s needs are different. We recommend reviewing the dimensions, installation requirements, power requirements, and other specifications provided for each product. If you’re unsure which option is right for your space, contact our team and tell us what you’re looking to accomplish. We’ll help you compare the options and make an informed decision.
Do your products come with a warranty?
Warranty coverage varies by product and manufacturer. Specific warranty terms, coverage periods, and requirements are determined by the manufacturer. If you have questions about the warranty for a particular product, please contact our team and we’ll be happy to help you understand the applicable coverage.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team aims to address every inquiry within one business day with thoughtful, reliable assistance.
Secure Transactions
Your personal and payment information is handled securely through trusted payment technology designed to protect your transaction.
Premium Equipment
We carefully select premium equipment based on quality, performance, reliability, and the value it can bring to your journey.
30-Day Returns
We offer 30-day returns on eligible items. Return eligibility and requirements vary by product, so please review our Return Policy or contact our support team for assistance.
