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Owned and operated by Orenvora, we welcome questions about our equipment, your order, or anything in between.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have not received tracking info within 3 business days, feel free to contact us.
What is your return policy?
We offer 30-day returns on eligible items. If something is not quite right, start a return by contacting our support team. For full details, please refer to our Return Policy page.
Can I exchange an item instead of returning it?
Yes, exchanges are available within the 30-Day Returns window. Reach out to our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right smith machine or Pilates reformer for my space?
Each product listing includes full dimensions and recommended room clearances. If you are unsure about fit, send us your available floor space measurements and we can suggest the best option for your setup.
Do your simulators require professional assembly?
Our soccer simulators and flight simulators ship with detailed assembly guides designed for at-home setup. For larger units, we recommend having a second person available to help with positioning and securing heavier components.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies within 24 hours on business days so you are never left waiting.
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30-Day Returns
Not the right fit for your space or training goals? Our 30-Day Returns window is backed by our return policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
