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Owned and operated by Orenvora LLC, our team is ready to assist with equipment questions, order details, or product guidance.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger equipment such as smith machines, saunas, and massage chairs may include freight delivery with tracking provided at every step.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse all the way to your door. If you have any trouble locating your tracking details, our team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible items. If your equipment does not meet your expectations, please contact our support team to begin the return process. For full details on eligibility and procedures, please refer to our Return Policy page.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on the product category. Whether you are comparing launch monitors or considering a different massage chair, contact us and we will walk you through your options. Our goal is to make sure you end up with the right fit for your space and routine.
How do I choose the right product for my space?
Every space is different, so we recommend checking the product dimensions and power requirements listed on each product page. For larger items like smith machines, infrared saunas, or golf simulators, consider ceiling height, floor area, and ventilation. Our team can help you plan if you send us your room measurements.
Do your products come with a warranty?
Warranty coverage varies by product and manufacturer. You can find specific warranty details on each product page. If you have questions about coverage for a particular item such as a cold plunge or red light therapy device, our support team can provide the details you need.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team aims to address every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Premium Equipment
We curate smith machines, saunas, recovery tools, and simulators built with quality materials and lasting construction.
30-Day Returns
If your purchase does not meet your expectations, our return process is straightforward and backed by our Return Policy.
